Frequently Asked Questions
What's your warranty?
All our products carry a limited lifetime warranty. If any of our products fail under normal conditions/use we will repair or replace it. We DO NOT warranty against excessive abuse or issues caused by not following recommended installation instructions. In general, do not over tighten or cross thread module screws! Please feel free to contact us with any questions related to installation or warranty issues.
What's your return policy?
All items purchased from authorized Temple Audio Dealers are subject to the dealer's own terms and conditions. Items purchased from authorized dealers cannot and should not be returned directly to Temple Audio.
Any item(s) purchased directly from Templeboards.com can be returned for refund under the circumstances that you return the item(s) with original packaging, in perfect mechanical, functional, and cosmetic condition and within 72 hours of receiving the item(s). Upon receiving the returned item, Temple Audio staff will inspect and test the item(s) to verify they are in “new” condition, and in perfect working order. Upon the item(s) passing inspection, we will issue a refund or contact you with any questions/concerns. Temple Audio retains the right to charge a re-stocking fee on returned Items that were shipped back to us within 72 hours of receiving the item(s) BUT that were found to be in less than new condition either functionally, mechanically, or cosmetically. Any item(s) received and kept for more than 72 hours are automatically deemed non-refundable and will not be accepted for return even if found to be in “new” condition and perfect working order. Temple Audio is not responsible for return shipping charges and original shipping charges are non-refundable.
Please see our complete policies here.
Where do you ship to?
We ship everywhere that FedEx ships... which is nearly everywhere.
Can I reuse a pedal plate after I take it off another pedal?
Yes. Pedal plates are reusable. The adhesive is only good for one use but replacement pads can be purchased for a low cost.
Is there room to mount my power supply underneath?
Yes. All sizes of boards are designed to mount your power supply underneath.
What is the clearance under my Templeboard?
The clearance under the boards is 1.25" at the the front (portion closest to guitarist) to 2.25" at the back (logo side). On top of that; the feet hold the board .25" off the ground - giving you roughly 1.5" to 2.5" clearance. This translates to an average maximum of about 2" for mounting power supplies or pedals near the back of the board.
What does my Templeboard come with?
Please refer to the included list in each product description to know whats included. The price listed for Templeboards on the website are for board only. Modules, cases, Pedal Plates, etc are all separate purchases.
What should I buy for pedal plates?
There are three sizes of plates. Small, Medium, and Large. For mini pedals, use small plates. For standard stomp boxes use medium. For larger pedals, multi effects units, etc use large plates. For volume, wah, and expression pedals, we recommend using a medium at the toe and a small at the heel. We always recommend having a few extra for those times when you just have to buy a new pedal!
Does my Temple board come with a power supply?
No. The power modules are to simply supply the connectivity from the pedalboard to your power supply.
I've read online that your boards flex. Do I need to worry about the board bending excessively or breaking?
Due to the fact that our boards are constructed out of lightweight aluminum there is a bit of natural flex. Some players have found this distracting (ie. when using a wah pedal) because the Templeboard has more give than they may be used to. For most artists it is a complete non-issue. There is no concern for the board breaking (even under alot of stomping) and you grow accustomed to the way the surface reacts to your foot. Once you have the surface full of pedals there's even less flex.
What are the Temple Mounting Brackets for?
The mounting brackets come standard on any boards 24" or longer. They eliminate some flare/flex and allow you to mount your power supply or small pedals on the bracket itself. You can purchase them separately for shorter boards or additional brackets on any board.
Can I order a custom color?
Yes, you can select custom color from the dropdown menu before adding a Templeboard to your cart. State in the order notes what color you would like (email photos to firstname.lastname@example.org if necessary). Custom colors are an additional $50 US and can add 3-4 weeks processing time.
Do you do custom lengths?
Yes, we can make custom lengths within our three standard widths: SOLO - 8.5", DUO - 12.5", TRIO - 16.5". We charge for the size above and cut down to the desired length. The closest we can do while keeping it symmetrical is to the nearest half inch. For instance, if you wanted a TRIO 34; we would charge you for a TRIO 43 and cut it down to 33.5" x 16.5" (or 34.5" x 16.5"). There is no additional fee for a custom length other than you pay for the material we cut off. State in the order notes what length you would like it cut down to. Custom lengths can add 1-3 weeks on processing time.